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Dialup Frequently Asked Questions
 
  Frequently Asked Questions |  Setup Instructions | Terms And Conditions
 
1. What is Ananzi dial-up?
2. What does Ananzi dial-up cost?
3. What do I need to sign up for an Ananzi dial-up account?
4. How do I sign up for an Ananzi dial-up account?
5. How do I know if my application for an Ananzi dial-up account has been approved?
6. What number will I dial up to once my Ananzi dial-up account has been approved and processed?
7. What username and password will I use to establish my Ananzi dial-up connection?
8. Where can I use my Ananzi dial-up account?
9. Do I need an Ananzi Mail e-mail account to qualify for Ananzi dial-up?
10. How do I obtain an Ananzi Mail free e-mail account?
11. Does this mean I will now have to pay for my Ananzi Mail free e-mail account?
12. I have a free Ananzi Mail account. Must I purchase an Ananzi dial-up to keep my Ananzi Mail account?
13. Do I still need to pay Telkom costs if I have an Ananzi dial-up account?
14. Does Ananzi dial-up offer ISDN dial-up?
15. How can I pay for my Ananzi dial-up?
16. Does my Ananzi dial-up give me access to News groups?
17. How many e-mail accounts do I get with my Ananzi dial-up?
18. I wish to receive mail in my mail client, like MS outlook, what is my incoming (POP3) server?
19. I wish to send e-mail using my mail client, like MS Outlook, and Ananzi dial-up, what is my outgoing (SMTP) mail server?
20. Can I use a payment method other than credit card?
21. How soon after I've signed up can I use my Ananzi dial-up account?
 
1. What is Ananzi dial-up?

Ananzi dial-up is an affordable dial-up Internet access package offering analogue Internet dial-up access, 24 hours a day, 7 days a week at substantially reduced, affordable rates.

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2. What does Ananzi dial-up cost?

There are currently 3 Ananzi dial-up subscriptions available as follows:

- 3 months access = R 165.00 including VAT.
- 6 months access = R 305.00 including VAT.
- 12 months access = R 580.00 including VAT.

Please note that all subscriptions are payable in advance via on-line credit card transaction only.

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3. What do I need to sign up for an Ananzi dial-up account?

Ananzi does not supply you with a modem or a telephone line.

Thus in order to apply for and use your Ananzi dial-up you will need the following:

- An Analogue Modem.
- An Analogue phone line.
- A Credit Card for payment.
- An Ananzi Mail free e-mail account.

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4. How do I sign up for an Ananzi dial-up account?

Simply log in to your free Ananzi Mail e-mail account via the web interface at http://mail.ananzi.co.za and click the Ananzi dial-up image or the link next to it. This will take you to the Ananzi dial-up registration page. Complete the registration and submit your application. If your application has been successful you will receive an invoice and a receipt for the credit card transaction via e-mail.

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5. How do I know if my application for an Ananzi dial-up account has been approved?

Once your application has been processed and approved you will receive an Invoice and a receipt for the credit card transaction via e-mail at the e-mail address specified in your application.

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6. What number will I dial up to once my Ananzi dial-up account has been approved and processed?

You will be able to dial-up to the IS point of presence nearest you.

A list of points of presence and dial-up numbers as follows:
- Local 0860 Number (within 50km radius of an Ananzi Pop POP) 0860 473425
- Rosebank (011) 340 7500
- Pretoria (012) 307 0300
- Cape Town 086 047 3425
- Paarl (021) 860 0100
- Durban (031) 560 4000
- Pietermaritzburg (033) 845 0000 - Bloemfontein (051) 404 0000
- Port Elizabeth (041) 397 2000
- Port Shepstone (039) 688 0700
- Potchefstroom (018) 299 9500
- East London (043) 702 6300
Kimberley (053) 839 2500
- Nelspruit (013) 753 4400
- Vaal Triangle (016) 980 8000
- Richards Bay (035) 799 0000
- Pietersburg (015) 291 0000
- Welkom (057) 391 0000
- George (044) 801 0500
- Secunda (017) 620 5000

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7. What username and password will I use to establish my Ananzi dial-up connection?

Your Ananzi dial-up username will be your Ananzi e-mail address, e.g. example@ananzi.co.za, and your dial-up password will be your Ananzi e-mail password.

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8. Where can I use my Ananzi dial-up account?

Ananzi dial-up is currently only available in South Africa. You will be able to dial-up to any of the points of presence listed here.

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9. Do I need an Ananzi Mail e-mail account to qualify for Ananzi dial-up?

Yes. You must have an active Ananzi Mail e-mail account to qualify for Ananzi dial-up.

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10. How do I obtain an Ananzi Mail free e-mail account?

Simply visit http://mail.ananzi.co.za via your web browser, click the sign up link and register. It’s FREE.

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11. Does this mean I will now have to pay for my Ananzi Mail free e-mail account?

No. Ananzi Mail remains a free web based e-mail service. Although you are required to have an active Ananzi Mail free e-mail account to qualify for Ananzi dial-up you do not require an Ananzi dial-up account to register or use your free Ananzi Mail e-mail.

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12. I have a free Ananzi Mail account. Must I purchase an Ananzi dial-up to keep my Ananzi Mail account?

No. Ananzi dial-up is an additional service and does not affect your existing free Ananzi Mail e-mail account. You must however have an active Ananzi Mail free e-mail account to qualify for Ananzi dial-up.

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13. Do I still need to pay Telkom costs if I have an Ananzi dial-up account?

Yes. Ananzi dial-up provides you with Analogue dial-up Internet access. This will require you to establish an analogue dial-up connection via your Telkom phone line. You will still be liable for all call charges to Telkom.

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14. Does Ananzi dial-up offer ISDN dial-up?

No. Ananzi dial-up is currently restricted to Analogue dial-up only. We do not cater for ISDN digital dial-up.

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15. How can I pay for my Ananzi dial-up?

You can only purchase an Ananzi dial-up account using a credit card via online application. No other form of application or payment will be accepted. You may select a 3, 6 or 12-month subscription payable in advance by credit card.

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16. Does my Ananzi dial-up give me access to News groups?

Yes, you have full access to News groups. The news server is: news.ananzi.co.za.

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17. How many e-mail accounts do I get with my Ananzi dial-up?

You may register as many free Ananzi Mail e-mail accounts as you desire. Ananzi Mail is a free web based e-mail platform. Simply visit http://mail.ananzi.co.za and select the sign up link to register. Your Ananzi dial-up account will however only be applicable to the Ananzi Mail account you used to apply for Ananzi dial-up. Not all free Ananzi Mail e-mail accounts come with Ananzi dial-up access.

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18. I wish to receive mail in my mail client, like MS outlook, what is my incoming (POP3) server?

You can retrieve you Ananzi Mail e-mail using a mail client by specifying pop.ananzi.co.za as your incoming (POP3) mail server (pop.mighty.co.za for Mighty users) in your mail client settings.

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19. I wish to send e-mail using my mail client, like MS Outlook, and Ananzi dial-up, what is my outgoing (SMTP) mail server?

If you are dialing up to your Ananzi dial-up account you may use smtp.ananzi.co.za as your outgoing (SMTP) server (smtp.mighty.co.za for Mighty users).

However if you are dialing up to any other ISP to establish your Internet connection you will need to contact your ISP and use their outgoing (SMTP) mail server.

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20. Can I use a payment method other than credit card?

No, in order to be able to provide our customers with budget dial-up we can only process credit card transactions as other payment methods would increase the costs.

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21. How soon after I've signed up can I use my Ananzi dial-up account?

As soon as you receive a mail stating that your transaction has been successfully processed you can use your Ananzi dial-up account.

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  Frequently Asked Questions |  Setup Instructions | Terms And Conditions
 
 
 

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Ananzi (Pty) Ltd and its associates disclaim all liability for any loss, damage, injury or expense however caused,
arising from the use of or reliance upon, in any manner, the information provided through this service
and does not warrant the truth , accuracy or completeness of the information provided.

Copyright © 2003 Ananzi (Pty) Ltd